To apply, please send Resume to HR@Donnerskiranch.com

Inside Operations Manager - Donner Ski Ranch

Location: Donner Summit, California
Position: Full-Time, Year-Round

The Manager of Inside Operations at Donner Ski Ranch is a dynamic, hands-on leadership role responsible for overseeing the daily operations of a small ski resort. This position requires a versatile leader who can manage multiple departments, ensure exceptional guest experiences, and maintain operational efficiency.

 While the Manager of Inside Operations is expected to actively contribute to tasks across all areas of the resort, a key responsibility is to help recruit, hire, and train staff to delegate and fulfill these duties effectively. The Manager of Inside Operations will work closely with the Owners, General Manager and staff to support all aspects of resort operations, from administrative tasks to customer service, human resources, marketing, and facility maintenance. 

Key Responsibilities

Marketing and Social Media

              Website Design updates and Graphic Design.

  • Develop and post daily content across all social media platforms to engage guests and promote resort activities, while training staff to assist with content creation.

  • Update the resort's website with current information, including snow conditions, events, and promotions, and delegate routine updates to staff.

  • Manage listings on external platforms such as OpenSnow, ensuring accurate and timely updates.

  • Create graphics and promotional materials for marketing campaigns and special events, and train staff to support marketing efforts.

  • Collaborate with the marketing team to develop seasonal campaigns and promotional strategies.

  • Create graphics and promotional materials for marketing campaigns and special events, and train staff to support marketing efforts.

            Administrative

  • Help Answer phones, respond to emails, and manage social media messages promptly and professionally, while training staff to assist with these tasks.

  • Help Perform general administrative tasks, including maintaining and updating employee records, and delegate routine tasks to administrative staff.

  • Help Reconcile daily financial totals, balance cash drawers, ensure accurate reporting, and train staff to support financial processes.

  • Help Prepare reports for Owners and General Manager on operational performance and issues.

Customer Service

  • Help Address and resolve customer inquiries and issues quickly, calmly, and professionally, while training staff to handle routine guest interactions.

  • Act as a liaison between Owners, Managers, staff, and guests to ensure clear communication and a positive experience.

  • Monitor guest feedback and implement improvements to enhance customer satisfaction, delegating follow-up tasks to appropriate staff.

Human Resources

  • Help Recruit, interview, hire, train, support, discipline, and terminate staff across all departments to build a capable team to fulfill operational needs.

  • Help Create and manage weekly staff schedules, ensuring adequate coverage and adherence to schedules, and train staff to assist with scheduling tasks.

  • Help Monitor timekeeping systems and punch cards to verify compliance with schedules.

  • Help Maintain open and consistent communication with Owners and General Manager regarding HR, staff, or housing issues.

  • Help Foster a positive and inclusive work environment, promoting teamwork and staff morale.

Computer Systems

  • Manage Siriusware point-of-sale systems across multiple resort locations, troubleshooting and resolving issues in a time-sensitive manner, and train staff to operate and troubleshoot systems.

  • Oversee reservations for groups, ski school, and special events, ensuring accuracy and efficiency, and delegate reservation tasks to trained staff.

  • Maintain and update software systems to support operational needs.

  • Train staff on the use of reservation and sales systems to ensure smooth operations.

Food and Beverage (Cafe, Bar, and Grill)

  • Assist in developing menus, setting pricing, and selecting liquor inventory to meet guest preferences and profitability goals, while training staff to contribute to menu planning.

  • Help Monitor food and beverage sales, analyzing trends to optimize offerings.

  • Help Create and promote daily specials to enhance guest experience and drive revenue.

  • Help Ensure compliance with health, safety, and alcohol service regulations, and train staff to maintain compliance.

Retail Store

  • Assist in purchasing and pricing retail inventory, ensuring alignment with guest demand and resort branding, and train staff to manage inventory tasks.

  • Help Oversee the production and sale of custom merchandise, such as T-shirts, and delegate production tasks to staff.

  • Help Manage the resort's online shop, including product listings, inventory updates, and order fulfillment, and train staff to support online operations.

  • Help Monitor retail sales and adjust strategies to maximize profitability.

Facility and Event Operations

  • Help Lead and assist with snow removal efforts around the lodge to ensure safe access for guests and staff, while training staff to assist with snow removal.

  • Help Support lift operations during peak times or staffing shortages, and ensure all staff are trained to assist when needed.

  • Help Oversee janitorial and building maintenance tasks to maintain a clean and functional facility, and delegate routine maintenance to staff.

  • Help Assist with planning and executing resort events, including setup, coordination, and breakdown, and train staff to support event operations.

  • Help Ensure all facilities comply with safety and regulatory standards.

Additional Duties

  • Help Collaborate with other departments to support resort-wide initiatives and special projects, delegating tasks to appropriate staff.

  • Help Conduct regular inspections of facilities and equipment to identify maintenance needs, and assign tasks to appropriate staff.

  • Help Participate in strategic planning to improve resort operations and guest experiences.

  • Help Perform other duties as assigned to support the overall success of the resort.

Qualifications

  • Strong leadership and communication skills with the ability to recruit, train, and manage diverse teams.

  • Proficiency in point-of-sale systems (e.g., Siriusware), Microsoft Office, etc.

  • Proficiency in Website building/graphic Design

  • Proficiency in social media platforms.

  • Experience with customer service, human resources, and marketing.

  • Ability to multitask, prioritize, and work in a fast-paced environment.

  • Flexibility to work weekends, holidays, and extended hours during peak seasons.

Physical Requirements

  • Ability to lift up to 50 pounds and perform physical tasks such as snow removal and event setup.

  • Comfort working in outdoor environments in various weather conditions.

  • Ability to stand, walk, and move around the resort for extended periods.

Benefits

  • Opportunity to learn all aspects of running a small ski resort.

  • Complimentary Ski Passes for Employee and dependents

  • Free skiing at Neighbor Resorts

  • Complimentary tickets for friends and family

  • Discounts on food and gear at Donner Ski Ranch